Frequently asked questions

Do I need to bring my Passport on a Yacht Charter? 坐游艇出海我需要带护照吗?

No, unless you are exiting Singapore waters and heading overseas. 不需要,除非你是通过新加坡船运出国,否则你不需要携带护照。

Can I smoke on a Yacht Charter? 我可以在游艇上抽烟吗?

Generally, no smoking is allowed on board our pleasure crafts, but exemptions can be made if agreed by the captain or crew at certain designated areas. 乘坐游艇时不可以抽烟,除非得到船长的许可。在这种情况下,请遵守游艇的规范和船长的指示,在指定的区域抽烟(通常在船尾)

What if it rains on the day of the Charter? 如果租船当天下雨怎么办?

Frequent drizzling and showers are common under Singapore's tropical weather, as such, we will typically still proceed with the charter under most circumstances. Hence, please be sure to proceed to the meeting point as per normal even if there is rain. The onerous lies on the captain, on the day itself, to decide whether it is too dangerous to proceed. In which case, we will arrange for a mutually agreeable date for postponement of your event. However, no refunds or reimbursement of charter fees or F&B will be provided. 通常船长会在租船当天决定是否在此天气条件下出海。如果确实太危险,我们会重新安排其他日期,但不会退款。对于因取消而导致的任何未吃的食物,我们也不承担责任。

Where there be a captain to drive the yacht? 有人驾驶游艇吗?

Yes in most circumstances, there will be a captain and crew to nagivate the boat during your charter. Unless of course your booking is made specifically on a self driving charter. 有人驾驶,所有船只都配备了一名船长和一名船员,他们负责操作游艇,最重要的是确保您在租船期间的安全。

What do we need to bring on a yacht charter? 乘坐游艇那天我需要带什么?

1. Sea sick pills must be taken 30-60mins before boarding the yacht, for its effectiveness. 晕船药。请在登船前30-60分钟服用,服用后避免饮酒,以确保其有效性。 2. Comfortable and casual attire is recommended and no shoes or socks is allowed on board due to safety reasons. - 舒适的衣服和鞋子。(除非有主题),登船前必须脱掉所有鞋子。 3. Sunblock, sunscreen, sunglasses, sunhats and any other items if you are afraid of tanning under the intense Singapore Sun. All our yachts will also have ample space and shelter for you to hide from the sun. - 防晒用具。如果您怕晒伤,请佩戴防晒霜、太阳镜和遮阳帽。然而,大多数游艇都有很大的室内区域,您在出海过程中也可以得到遮护。 4. Insect repellent if you are looking to explore the Southern Islands. - 驱虫剂。如果您想探索天然岛屿,请携带驱虫剂或驱蚊剂。 5. Swimming attire and a change of clothes if you are looking to paddleboard, kayak or part take in any water activities. - 游泳衣。如果您计划去游泳或参加皮划艇、水上摩托艇和花车等水上活动,请穿着泳衣、比基尼、毛巾、肥皂和换洗衣服。 6. Most of our yachts are equiped with an excellent Hifi system which you can connect your favorite playlists to using USB, Bluetooth or audio cables. - 我们的游艇上通常有一个良好的音响系统,您可以使用 USB 电缆或蓝牙插入您的移动设备。 7. Most importantly, bring along an awesome smile and be ready to have some fun! - 最重要的是!带上一个伟大的个性,准备好玩得开心!

Can I do decorations on board the yacht? 我可以在游艇上做一些装饰吗?

We have a professional and creative decoration team that can create a memorable birthday, anniversary or proposal set up to your customisation or preference. But if you intend to do your own, please note that typically you will only 30-45mins of time to setup before the boat departure. Please also note that no confetti and balloons are allowed for decoration on the yachts at One15 Marina, Sentosa Cove. 对于生日派对、单身/单身之夜、婴儿满月或周年纪念日,我们会提供标准化配套,可满足您的大部分需求。如果您想自己装饰,装饰时间通常限制在租船前 30-45 分钟。如果有你有特别活动,请告诉我们,我们很乐意帮助你安排。

Is there caller and data reception on the boat? 游艇上是否可以收到手机信号或移动网络?

Under most circumstances, you should still have both data and caller connection at the southern islands that we sail to. However, it really depends on the telco your use for the actual connectivity on the day itself. 在多数情况下,您可以在租船期间与外界保持联系。但是,如果在南部岛屿的某些区域可能会遇到网络连接不佳的情况,所以在上传大型视频或发帖之前务必检查您的网络服务提供商,因为那个时候您有可能正在使用海外电信公司,这会使你承担更多的通讯费。

How is the Payment and Refund policy like? 退款的条款和条件是什么?

A deposit of 50% (or $500 minimum) is required on any bookings made 2 weeks before hand, but requirements may vary. During peak periods, yacht owners may only allow booking with full payments made, otherwise your charter may still be up for grabs to the public. 预订游艇时您需要支付总账单的 50% 或至少 500 美元的押金!必须在实际出发日期前 14 天支付全额或余款,并且我们接受任何金额退款要求。

Can we bring our own F&B onto the yacht? 我可以将外面的食物带上游艇吗?

Yes, you may bring your own F&B onto the yacht at no cost, most yachts also do not charge a corkage fee for that. 可以外带食物,但有可能需要您支付开瓶费,具体取决于游艇规定。

Is there an age limitation for chartering a boat? 乘坐游艇有年龄限制吗?

No, we have clients who are a few weeks old and others who are over their 80s, but all of them can still enjoy a day out at sea nonetheless!:) Do note that the fees charged is the same regardless of age and gender. 没有年龄限制,但是无论成人还是孩童,收费都是相同的。

Is it save to go on a yacht charter during the Covid period? 安全吗?特别在疫情期间有哪些额外措施?

It is generally safer to go on a private yacht charter as opposed to the supermarket or the hawker centres, reason being that your will most likely have the entire yacht to yourself apart of the captain and crew on board which will ensure your safety and comfort throughout the trip. Our yachts are also cleaned and sanitised thoroughly after ever charter and we follow the Safe Management Measure set out by the authorities closely during the pandemic. In view of the emergence of the Omicron variant of concern, MPA will be implementing the following additional safe management measures from 15 Dec: i. Only fully vaccinated[2] passengers are allowed onboard the SZH-licensed pleasure craft. Unvaccinated passengers (other than recovered individuals, medically ineligible individuals, or children aged 12 years and below[3]) are not allowed to board the craft. Owner/operators of SZH- licensed pleasure craft must check the status of such individuals]; or ii. If more than one group will be on board the SZH-licensed pleasure craft, all passengers must undergo ART prior to commencement of the charter. 每次租船前,船长都会向大家介绍船上的注意事项,为每个人提供救生衣,经验丰富的船员将随时待命以确保安全。请注意,由于 Covid19,只允许不同的5人同时上船,并且在租船期间,乘客必须始终保持至少 1m 的安全距离。而且要始终佩戴口罩,除非在用餐或参加水上活动时。

  1. 鉴于 Omicron 变种的出现,MPA 将从 12 月 15 日起实施以下额外的安全管理措施:
  1. 只有完全接种疫苗的乘客[2]才能登上 SZH 许可的游船。未接种疫苗的乘客(除了康复者、无医疗资格者或12岁及以下儿童[3])不得登机。持有 SZH 执照的游艇的所有者/经营者必须检查这些人的身份];
  2. 如果超过一组5人将登上SZH许可的游船,所有乘客必须在包机开始前接受 ART检测。在游艇上,乘客须全程佩戴口罩,不能随意摘下,除了餐饮和水上活动之外。

Is there shower facilities on board our yachts?游艇上有淋浴设施吗?

Yes, most of our yachts are equipped with shower and cleaning facilities onboard. 是的,大多数游艇上都有卫生间和淋浴冲凉设施。